01482 330830

Complaints Procedure

We Are Committed to Providing a High Quality Legal Service

We are committed to providing a high quality legal service to our clients.

If you feel that we have not achieved an acceptable level of service, we would like you to tell us.

Our complaints procedure explains how to raise a complaint with us, what happens next, and when you may be able to contact the Legal Ombudsman or Solicitors Regulation Authority.

Our Complaints Handling Procedure

If you wish to make a complaint, please follow the steps below.

1
Lodge Your Complaint

Lodge a complaint by emailing the details to info@jayconlegal.co.uk.

2
We Will Acknowledge Your Complaint

We will acknowledge your complaint within 2 working days of us receiving the complaint.

3
We Will Investigate Your Complaint

We will investigate your complaint.
There will be no costs involved for investigating your complaint.

4
We Will Provide a Proposed Solution

We will provide a proposed solution within 10 business days of receiving your complaint.
If we expect that it will take longer than 10 days to offer a solution, we will advise you of the expected timescale within 10 business days of receiving your complaint.
We may suggest a meeting if we believe it will be helpful in resolving your complaint.

5
If You Are Not Satisfied

If you are not satisfied with the outcome of your complaint, you may be able to complain to the Legal Ombudsman or Solicitors Regulation Authority.

When You Can Complain to the Legal Ombudsman

The Legal Ombudsman handles complaints regarding the service of your solicitor.
If you have already complained to your solicitor and allowed them up to eight weeks to provide a full response, you can lodge a complaint with the Legal Ombudsman.

To lodge a complaint with the Legal Ombudsman:

  • Download the Complaint Form from the Legal Ombudsman website: Complaint Form
  • Complete the Complaint Form
  • Send the completed Complaint Form by email to enquiries@legalombudsman.org.uk
  • Or send it by post to: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

When You Can Complain to the Solicitors Regulation Authority

The Solicitors Regulation Authority handles complaints where regulated firms have breached the SRA Principles.

To report a solicitor or law firm to the SRA:

  • Complete the Report Form on the SRA website: Report a Solicitor or Law Firm
  • Set out your concerns clearly
  • Identify any individuals you consider responsible
  • Attach any evidence you consider important
  • Send the report to the SRA Reports team by email to report@sra.org.uk
  • Or send it by post to: The Cube, 199 Wharfside Street, Birmingham, B1 1RN, DX 720293 BIRMINGHAM 47

Contact Us

JAYCON LEGAL SOLICITORS
Port View House
375 A&B Hedon Road
Hull
HU9 1RA

Telephone: 01482 330830
Email: info@jayconlegal.co.uk

Need to Raise a Concern?

If you feel that we have not achieved an acceptable level of service, please contact us so that we can investigate your concerns properly.
We are committed to dealing with complaints fairly, clearly and without unnecessary delay.